Janti Chat
Support

We're here to help

Reach us on any channel below, or from inside the app: Profile → Contact the team.

Contact channels

✉️Official emailsupport@jantichat.app

Quick links

Send a report or a question

Fill in the form and you will get a ticket number — keep it. Reports are reviewed by a person, and the reply goes to the email you enter.

We use your email only to answer this report. Never send your password or a verification code through this form.

Quick fixes

  • Audio problems

    Check that the app has microphone permission in your device settings, and that you have taken a seat on stage — listeners do not get a mic button. Also try closing and reopening the app on a better connection.

  • A top-up hasn't arrived

    Top-ups only go through verified in-app agents. Open Profile → Recharge orders and check the status; if it is still pending, message us with the order number.

  • Reporting a user

    Tap the user's picture in the room and choose Report, or use the report button in a private chat. Reports reach moderators together with the message log.

  • Recovering an account

    Use “Forgot password” on the sign-in screen to get a reset link by email. If you have lost the email account itself, write to us from the address below with your account ID.